Help center
Contact Layers and Hidden Layer Labs LLC through one support inbox. Every message is reviewed, and we aim to respond within a few business days.
Primary contact
support@hiddenlayerlabs.comUse this address for technical support, gameplay questions, billing assistance, privacy requests, and general inquiries.
Please do not send passwords, complete payment card numbers, authentication codes, or other sensitive account credentials.
Questions about Layers features, daily puzzles, hints, streaks, statistics, account access, or the puzzle archive. When possible, include your device or browser, operating system, app version, the date of the affected puzzle, and the email or sign-in method on your account.
Email support →Include your device model or browser, OS version, app version, the page or screen where the problem occurred, the steps that caused it, what you expected to happen, and what happened instead. Screenshots and screen recordings help — please remove sensitive information first.
Report a bug →Layers+ can be purchased through Apple, Google Play, or the Layers website. Manage your subscription or request a refund through the platform you subscribed on — Apple and Google handle their own refunds; web subscriptions are managed through the web subscription portal. We can help identify your subscription status or an entitlement issue. Include your platform and account email; don’t send full card details.
Billing question →For questions about your data, or to request access, correction, or deletion under applicable law, email us with enough information to identify the relevant account — we may need to verify your identity. Our Privacy Policy explains the categories of information we process and how it’s used.
Privacy policy →Our policies govern use of the Services and explain how we handle data.
