General & gameplay help
Questions about Layers features, daily puzzles, streaks, or account access — send details and we’ll walk you through it.
Email support →Help center
How can we help?
One inbox for Layers and Hidden Layer Labs LLC — real humans read every message. We aim to reply within a few business days.
Primary contact
support@hiddenlayerlabs.comUse this address for support, privacy inquiries, and general contact. Please don’t include passwords or payment card numbers in email.
Bug reports
Include your device model, OS version, app version (from Settings / About if available), and steps to reproduce. Screenshots or screen recordings help us fix issues faster.
Report a bug →Billing & subscriptions
Purchases are processed by Apple or Google. For refunds or subscription management, start with your App Store or Play Store account. We can help interpret receipts or entitlements — mention your platform when you write.
Billing question →Privacy & data requests
For privacy questions, access, correction, or deletion requests under applicable law, email us or review our Privacy Policy for categories of data we process.
Privacy policy →Legal
Our policies govern use of the Services and explain how we handle data.